Surface book dock issues

Its possible the issues will get fixed down the road as microsoft does release firmware updates through windows 10 for the dock. If you get a surface dock to go with it and have it docked, lid. Both are connected with mdpdp cables to surface dock. It would flicker in and out multiple times per hour, the scaling was a shitshow, just generally a bad experience. I have faced similar issues with surface pro 4 and the surface book. U2715h, microsoft surfacebook, microsoft surface docking station, disconnect issues has there been any progress on this. On display properties, i will see options for having the second monitor display on screen 1, screen 2, both. The keyboard contains a second battery, a number of ports and an optional discrete. Suddenly the monitor used via the dock hdmi has stopped displaying.

Surface book 2 display and dock issues microsoft community. Surface book 2 usb and docking problems always after startup, my surface book 2 touchpad freezes for seconds several times. The surface book is a 2in1 pc designed and produced by microsoft, part of the companys surface line of personal computing devices. Microsoft surface dock is free with a surface book 2, but. You may want to consider getting a reliable mobile hotspot, instead of using the hotspot you likely have on your phone, so you can get dependable, allday connectivity, and still use your phone without draining its battery. Fixing microsoft surface dock network issues and disconnects. Working with remote desktop and high dpi issues fides. This new tool, called surface dock firmware update, replaces the previous surface dock updater, which was called microsoft surface dock updater. How to fix frequent surface dock issues windows report. It is a selfhealing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The surface pro 4 was more than capable for small to mediumsized digital painting or 3d modeling projects.

Make sure that all the cords are securely connected and the led indicator. Surface dock troubleshooting windows 10 spiceworks. Some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. Simply plug in the surface connect cable to charge your device and access external monitors, a keyboard, mouse, and more. Surface book reportedly plagued by early bugs, hardware. When i plug in the minidisplay port into the dock, the monitor screen never turns on, but it seems that the surface book goes into a loop identifying that there is an external monitor now attached. Microsoft issues new surface dock firmware update tool thurrott. Microsoft issues fix for surface book, surface pro 4 screen flicker.

Especially if you use your windows surface book for your profession, youll appreciate its slim, lightweight design and detachable display. After installing the update, you must disconnect the surface device from the dock and reconnect it. How to fix surface book 2 base docking problems check if your nvidia gpu is connected to surface book 2. His configuration is just using 1 monitor, and is not using the tablet as a secondary monitor. The new surface dock 2 will look largely the same as the old dock. I can get one to work most of the time, but once i connect the. Yes, the bulging on the screen is usually due to a swelling battery inside. I had issues on the nov 2015 release of windows 10 with my surface book and dock. For more info on resetting your surface, see restore or reset surface. Oculus rift and surface book 2 compatability oculus. If the device is still within 3 years from the date it was bought, microsoft would offer a free replacement. Other then great design and performance it also supports a 1080p camera.

A good handful of new surface book owners have taken to online forums air their problems and the list of issues is long according to zdnet. He spoke about scaling issues with external displays. You can use the following troubleshooting methods for surface book, surface pro 4, and surface pro 3. Follow the steps below to make sure your surface dock stays updated. The surface dock is the best way to connect those external devices to the surface book 2, but it comes with a real cost. However, a lot of reading has not yet uncovered anyone with the same issue as me, so i thought i should seek advice. Resetting lets you choose whether to keep your files or remove them, and then it reinstalls windows. Testing conducted by microsoft in april 2020 using preproduction software and preproduction configurations of surface book 3. The dock can not keep the surface book 2 charged while under heavy gpu use. Reconnect your surface dock for 2 minutes and then disconnect it from your device. Fix problems detaching or attaching your surface book keyboard. While i had some reliability issues in the past, it generally worked out. Surface book users also seeing the screens peeling off, bulging along the sides and keyboard dock.

The microsoft surface dock 3 issues and how to solve them. Rotating the surface dock adapter the opposite direction. I am trying to connect my surface book via the dock to an acer 27 touchscreen monitor. The one thing that is really bothering me is that i cant get the display drivers to work. It also issued a new version of the surface dock updater software utility. If its a sitoncouchbingenetflix devicetake notes in a meeting device, you wont notice any dpi issues. Surface display dock monitor resolution issues microsoft. The new surface dock is compatible with surface book, surface pro 4, and surface pro 3, and is available for purchase at retail stores, online, and through authorized resellers.

Run microsoft surface dock updater allows you to check the firmware status of a surface dock and to manually update the firmware of surface dock devices. Why microsoft needs to release a new surface dock now. The fact that the monitor works connecting directly to the surface book points to the dock. How to fix surface book 2 base docking problems windows. The instructions on this page apply only to surface dock. Troubleshoot problems with your surface dock for surface book, surface pro 4, and surface pro 3, get help for surface docking stations. If youre using a monitor that isnt listed here but you are having a problem, try the solutions that follow this table. Yeah, im disappointed in the design of surface book 3. After relentless attempts, the doc is now up to date. As noted, ive been using my 15inch surface book 2 with the surface dock. The dock does not give sufficient power to run the gpu in the surface book 2. If true, its a miracle in the ongoing surface battery debacle.

Or, you can get your surface dock updated free of charge at a microsoft store near you. If you are considering buying a surface book, think of how you will be using the device. Surface pro 4 docking station display issues love my surface. Here are a list of problems ive experienced with this dock, sometimes multiple at once. You should post the issues on the surface forum and see if other surface users can relate their dell monitor experience and if they can offer some insight or troubleshooting steps. I am running a surface book, dock and 2 monitors and have the exact same issue. If youre having trouble getting your docking station to work with your surface pro, surface pro 2, surface pro 3, or surface 3, here are a few things to try. Microsoft issues updates for surface pro, book, and the. Significant redocking problems when attaching the surface books clipboard to a docked base. Surface isnt charging while connected to surface dock. Download the surface updater tool and use it to update your surface dock, then follow the instructions in update your surface dock. The surface book 2 draws its power from the battery, instead of the dock. Fix fix for external display monitors flickerissues with dock sp4. The rumour has it the redmondbased tech giant will also announce surface dock 2.

Troubleshoot connecting surface to a second screen. Surface pro x and surface devices running on windows 10 s mode are not supported. The surface book 2 is backwardcompatible with all accessories of its direct predecessors, such as the surface dock, surface dial and surface pen. These monitors have connection issues with surface and surface dock. The surface book 2 looses battery power slowly over a period of time to the point that after 2 hours time my surface book 2 is no longer charged. Microsoft surface book 2 overheating fix very quick. I recently purchased a brand new surface book and docking station and have had nothing but problems with it. After a little fiddling, i have the dock working admirably with two monitors, network, speakers, etc. Once i moved to the insider build, it all stabilized including my sleep of death issues.

Surface dock 2 on the way with upgraded connectivity. Solved problem with dock and external monitor surface news. Microsoft this week shipped new firmware updates for surface pro 2017 and lte and the first generation surface book. A subreddit for the microsoft surface family of products. My editor, matt smith, wrote an editorial about some surface book 2 limitations that made it less than ideal as a users only pc. I have an og surface book that was i was going to replace with the 3, but it seems to be a refresh of 2. Configuring surface book uefibios settings detailed. Microsoft issues new surface dock firmware update tool. Pushed out monday, the updates for microsofts new latop and tablet correct a display bug and other issues. Quick video guide on how to fix the weird network issues where the wired ethernet connection would suddenly disconnect for a couple of seconds. The docks nvidia gpu further improves the surface books design chops. Issues with dock with external monitor windows central. The first thing to check is that your book 2s display is. Microsofts surface book 3 to launch in the coming weeks.

Please wait until the led stops blinking before you unplug your surface dock from power. Were working with the manufacturers to resolve these issues and will update this page when we have more information. Shut down your surface book press and hold the volume up button on your surface, then press and release the power button when you see the surface logo screen appear, release the volume up button. The solution if youre like most surface pro users with monitor issues, youve searched the internet for a solution. My sb1 is falling apart cracked screen, hinge issues, keyboard button not working so i might still get it though. That is why the reseating of the dock power cable is eluded to until part two. Where the surface dock adapter connects to the surface bookpro 4 replacing the minidisplay to displayport adapter with a different brand. Anyone else having issues with the surface dock not working with 2. This will routinely lead to problems such as missing usb devices, display problems, getting stuck in tablet mode even though i wasnt using tablet mode prior to reattaching, getting stuck in the wrong display orientation, and not recharging the surface book. Lastly, windows 10 64bit os is preinstalled in microsoft surface book 2.

My surface book 2 is sleek, fast, innovative, and i hate. It was more from a help desk perspective, to walk an end user through some questions, if they experienced issues with the surfacedock. Anyone else having issues with the surface dock not. This is a windows issue that will be greatly fixed in the fall creators update free.

I just got a surface book and was a bit surprised to find my pretty new dell monitor on the list of unsupported monitors. Dock cannot deliver sufficient power to surface book 2. If the surface dock didnt update its firmware, try these same steps with another surface device running windows 10. The led in the ethernet port of the dock will blink while the update is in progress. Surface dock not working correctly with external monitors. Besides rumours of a new surface go 2 and surface book 3, we now hear that microsoft is also working on a new surface dock 2, with improved connectivity. If you have a different dock for surface, you cant update it using the updater software. I put in a few solid hours this morning trying to sort things out.

Troubleshoot surface dock and docking stations microsoft support. The devices native pen computing capabilities are based on ntrig technology that microsoft acquired in 2015, but major improvements were made to reduce input latency, add tilt support, and capture. Microsoft issues fix for surface book, surface pro 4. Surface book 2 usb and docking problems windows 10 forums. Microsoft surface book 2 overheating fix very quick infofuge. My set up is that the surface book screen is off and everything is on the two external monitors only. Microsoft claims the surface book 2 battery can be replaced by microsoft authorized service providers. Ultimate surface pro and surface book 2 accessories 2018 edition duration. Sometimes these issues happen only in the surface pro dock original dock or brick dock, other times they happen when you plug a monitor directly into the surface pro itself.

If youve tried the other troubleshooting steps and youre still having problems detaching your keyboard, try resetting your surface book. Namely, my surface book couldnt use my external monitor. Detaching, reattaching, and cleaning your surface book 2. Drwindows spotted a new listing at an online retailer and managed to get the specs from his contacts. I have two monitors set up with the dock and half the. After its done freezing, it gives off the usb has connected sound, stops freezing, then does it again and again for about 45 times. Surface book is distinguished from other surface devices primarily by its fullsized, detachable keyboard, which uses a dynamic fulcrum hinge that expands when it is opened. I have been successfully using a surface pro 3 in a dock with two monitors, one via an hdmi adaptor in the mini display port in the dock, the other via a vga adaptor in the on board mini display port in the surface pro 3. And i havent had any issues during everyday computing. The problem however is that since using the surface tablet, he finds it really frustrating when undocking and docking all the time using the display dock. Its been running windows 10 and going like a dream. When the monitors are used in a daisy chain configuration, the last monitor in the chain will have some flickering issues.

Unfortunately, after rewiring my desk to get it all setup i had a problem. Microsoft surface book owners are reporting swollen. Sometimes the image briefly disappears, but mostly it gets distorted, with part of the screen typically the lower half shifting to the right. Microsoft this week released a new microsoft surface dock firmware update. All of us on the surface team are highly grateful for all the surface fans out there for the great feedback.